![]() ![]() This cuts down on time, cost, and improves customer satisfaction. This type of solutions allows you to quickly see the issues firsthand and resolve them fast. LogMeInIgnition, however, is suitable for business users. Who Would Need An Attended Remote Support Solution?Īttended remote support solutions are ideal for support/customer service teams and IT help desks. 4.0 Excellent By Justin Pot Updated Aug(Credit: Splashtop) The Bottom Line Good performance and competitive features make Splashtop worth considering for any small business in need. (For example, Splashtop Remote Desktop, profiled next, is a capable alternative and costs about 5. GoTo has a rating of 4.4 stars with 133 reviews. Splashtop Business Access gives you the same remote access capabilities to Windows and Mac computer, but with far more features and at a lower annual price.Splashtop Business Access Pro gives you several top features not included in the RemotePC Team package. Based on verified reviews from real users in the Remote Desktop Software market. Once the end-user gives the technician their code, they can instantly connect to the device! RemotePC RemotePC is a software product for remote accessing computers. Readers like you help support How-To Geek. Overview Splashtop Remote Support is a cost-effective remote access solution for Windows and Mac systems that is suitable for use by managed service providers, helpdesk technicians, and technical support teams. ![]() Splashtop Business Access is a remote desktop. This article looks at the differences between RemotePC and SplashTop to help you select the right one for your situation. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Instead, technicians can remote into the end-user’s device with a simple session code that the end-user generates with the Splashtop SOS app. Windows RDP By Jason Fitzpatrick Published There are a plethora of remote desktop solutions on the market, and it can be tricky to pick the right one for your needs. Splashtop is a software solution for both remote access and remote support. However, with SOS, our attended support solution, the end-user doesn’t need to have anything pre-installed on their device. Usually, remote access and remote support solutions involve installing software ahead of time onto the devices that will be used to remote from and the ones that will be remoted into. You or your technician will be able to remotely access the end-user’s device, troubleshoot the issue, and fix the problem as quick as possible. ![]() What Does It Mean and What Are The Use Cases?Īttended remote support means that an end-user is using the device or application and needs immediate support.Īttended support solutions allow you to provide support to your customers as soon as an issue arises. Splashtop Business Access is a cloud-based remote access solution which assists professionals and teams with session recording. ![]()
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